Tour Amendments and Cancellation
Tour providers will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, tour providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riots and many other uncontrollable circumstances.
Cancellation and Refund policy for 1-4 days tours
- All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
- Cancellations received 15 days (or more) of departure will incur a penalty of 10% per person.
- Cancellations received within 14 days of departure will incur a penalty of 25% per person.
- Cancellations received within 7 days of departure will incur a penalty of 50% per person.
- Cancellations received within 5 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable. No shows forfeit entire payment.
- Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
- There is 6% handling fee add-on to the above penalties & bank charges will be deducted.
Cancellation and Refund policy for tours last 5 or more days
- All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
- Cancellations received 46 days (or more) of departure will incur a penalty of 10% per person.
- Cancellations received within 45 days of departure will incur a penalty of 25% per person.
- Cancellations received within 20 days of departure will incur a penalty of 50% per person.
- Cancellations received within 7 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable. No shows forfeit entire payment.
- Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
- There is 6% handling fee add-on to the above penalties & bank charges will be deducted.
We offer Tour Free change to another tour or another date for limited safari tours in some cases. If last few days reports very less Elephants in Hurulu Eco park, Minneriya or Kaudulla Park, as a Alternative Safari tour we change your Minneriya / Kaudulla Safari bookings between Hurulu Eco park, Minneriya or Kaudulla National Park without additional fee. (30 minute drive from Minneriya / Habarana / Polonnaruwa) We do not Full or Partial refund for Safari Tour changes between Minneriya or Kaudulla National Park.
Refund Procedure
Customers requesting a refund are required to e-mail their formal letters with a detail explanation to:
hello@huruluecosafari.com
Phone / Whatsapp: +94776487757
Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail or fax fail to reach us.
NOTE: We cannot grant refunds more than 07 days after completion of tour.